Frequently Asked Questions

We want shopping with Modestly Rooted Boutique to feel simple and personal. Below are answers to some of our most frequently asked questions. If you need anything else, please reach out — we’re always happy to help.

When will my order ship?

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

Once your order has been processed and accepted by the carrier, Standard Shipping typically takes approximately 5–8 business days in transit.

During collection launches, holidays, or periods of higher order volume, processing may take slightly longer as we carefully prepare each order.

How much is shipping?

Shipping rates are based on the weight of your order and are calculated at checkout.

Free Standard Shipping is available on qualifying U.S. orders of $120 or more and will automatically apply at checkout.

Do you ship internationally?

At this time, Modestly Rooted Boutique ships within the United States only.

We hope to expand our shipping options in the future as our boutique grows.

How will I know when my order has shipped?

Once your order is on its way, you’ll receive a shipping confirmation with tracking information.

Tracking may take up to 24 hours to update after your package has been accepted by the carrier.

Can I change or cancel my order?

We begin preparing orders as quickly as possible, so we cannot guarantee that an order can be changed or canceled once it has been placed.

If you notice an issue with your order or shipping address, contact us as soon as possible at orders@modestlyrootedboutique.com, and we’ll do our best to help before fulfillment begins.

What is your return policy?

We hope you love everything you order, but we understand that sometimes something simply doesn’t work.

Eligible returns are accepted according to our Return & Refund Policy and are issued as store credit rather than a refund to the original form of payment.

Please review our full Return & Refund Policy before beginning a return, or contact returns@modestlyrootedboutique.com if you need assistance.

What if I receive a damaged or incorrect item?

Please contact us as soon as possible at orders@modestlyrootedboutique.com with your order number and photos of the item and packaging when applicable.

We’ll review the issue and help make it right.

How do I know which size to order?

Because sizing can vary between styles, we recommend reviewing the product details and our Size Guide before ordering.

Whenever helpful, we also include model sizing and fit notes within individual product descriptions so you have a better idea of how each piece fits.

If you’re still unsure, feel free to reach out before ordering and we’ll do our best to help.

How should I care for my clothing?

Care instructions vary depending on the fabric and construction of each piece.

Please follow the care instructions listed on the garment label and within the individual product description whenever provided.

You can also visit our Fabric Care Guide for general tips to help your pieces look their best for as long as possible.

Will sold-out items be restocked?

Some pieces may be restocked, while others are intentionally available in limited quantities.

The best way to hear about restocks, new arrivals, and upcoming collections is to join our email list and follow Modestly Rooted Boutique on social media.

Do you offer discounts or promotions?

From time to time, we may offer special promotions, subscriber offers, or seasonal discounts.

The best way to hear about them is to join our email list and stay connected with us on social media.

Please note that some promotions may have exclusions and discount codes cannot always be combined.

Do you sell gift cards?

If gift cards are available in our shop, they may be purchased online and used toward eligible purchases at Modestly Rooted Boutique.

Gift cards are delivered electronically unless otherwise stated.

Can I send a prayer request?

Absolutely.

Faith is at the heart of Modestly Rooted Boutique, and we consider it a privilege to pray for the women and families in our community.

You can visit our Prayer Request page or email us directly at prayers@modestlyrootedboutique.com.

Your request does not need to be perfectly worded. Share as much or as little as you feel comfortable sharing.

How can I contact Modestly Rooted Boutique?

For general questions:
support@modestlyrootedboutique.com

For order or shipping questions:
orders@modestlyrootedboutique.com

For returns:
returns@modestlyrootedboutique.com

For prayer requests:
prayers@modestlyrootedboutique.com

We’re a small mother-daughter boutique, so every message is read by a real person. We’ll respond as soon as we can during normal business days.

Rooted in Simplicity | Centered on People | Faith Driven